Returns & Refunds Policy

Thank you for shopping at Eastrand Engine and Turbo, if you are not entirely satisfied with your purchase, we're here to help. We will do our best to ensure all of our customers enjoy a happy shopping experience with us, however occasionally you need to return an item. To return an item or items, a return form needs to be completed and returned with your invoice and goods to: 4 Platinum Road, Spartan, Kempton Park, Gauteng, South-Africa.

Returns

You have 7 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused/new and in the same condition that you received it, it needs to be in its original packaging. You are welcome to return the goods at our premises or via registered post or by using a reputable courier company. Please state clearly on the return form or invoice the reason for the return and whatever you require a refund or an exchange. We may exchange the item for something to the same value.

Refunds

The returned goods will be examined by our staff on arrival, if the goods were shipped/couriered to us we will notify you via email of our decision within a reasonable time period. The refund will be processed within thirty (30) days of receiving the goods, A 25% handling fee will be charged for all returned goods supplied correctly. If a refund is payable to you, we will transfer the money using the same method originally used by you to pay for the purchase. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

Return postage/courier costs are for your own cost and risk. While the goods are in your possession you must take good care of it. We may have the right to compensation against you if you did not take proper care of the goods.
Our delivery options are as follows:

Onsite collection at our premises
Free delivery in the East Rand Areas (delivered within 1–2 days)
Nationwide courier via JKJ Express (contact us for details and costs).

Payment Methods:

Payment can be made to our account:
Account Name: Eastrand Engine and Turbo
Bank: FNB
Branch: Woodbridge
Branch code: 250 655
Account Number: 630 404 346 13